State Farm® Insurance Agent Grant Gravois

"In today's technological world, having an agent or representative who actually knows who you are and looks out for you, is rare. Brittany has always been on top of any changes or information that I needed. She has been professional, knowledgeable, and made me feel like I was more than just a number! I appreciate all that she has done"

"Ginger was awesome,great customer service as usual!!!!"

"Brittany W. was so easy to work with & very helpful. She took care of everything & answered all of my questions."

"By far the best insurance experience that I have had! I am a college student who doesn’t know much about car insurance, but I had the sweetest representative that explained everything to me. Evelyn didn’t make me feel nervous about my new insurance or pressure me into something that would not work for me. She found me a solution, and I really appreciate that as a college kid who needed insurance!"

"Great Agent! Awesome staff!!"

"I love this place! Every time I call or visit the office I am greeted with the kindest receptionist Evelin. She is the example of how to treat people especially when you are the first contact of a company!"

"Evelin Gomez is truly professional and not only an asset to those she works for but makes you feel welcomed and at ease. A true asset to her job and her associates at Grant Gravois"

"Excellent customer service from Evelin!"

"great experience"

"Great experience! Ms. Evelin Gomez at the front desk was very friendly, professional, and welcoming. She made the check-in process quick and easy. Excellent customer service!"

"Evelin (receptionist) was very attentive, kind and knowledgeable. Her service went above and beyond. We need more people like her on workplaces! 5/5"

"The business is very nice, the receptionist evelin gomez was super sweet and helpful. Got amazing help and service."

"Great experience!! The receptionist, Evelin Gomez was so sweet and helpful!! I felt welcomed as soon as I walked in!"

"Ms. Evelin Gomez always has a smile on her face! She is welcoming and kind and goes out of her way to make sure you walk away feeling uplifted and seen. Always a great experience!"

"I had a wonderful experience thanks to Evelin Gomez. She is hands down one of the kindest people I’ve dealt with in customer service. She handled everything with such grace and a helpful spirit. If you’re looking for someone that actually cares, Evelin is the perfect example. Thank you so much!!!"

"Evelin Gomez at State Farm provided outstanding service. She was extremely friendly, professional, and very knowledgeable. From the moment I called, she made the entire process easy and took the time to answer all of my questions clearly. It’s refreshing to work with someone who genuinely cares about helping people. Evelin is a great first impression for the office and a real asset to the team. Highly recommend!"

"If could give 0 stars, I would. I have had the most horrible experience with this insurance agency. To sum it all up, I requested a quote to add a vehicle to my policy, back in September. Per State Farm policy, I would receive a call from my agent with this information. I requested the quote on a Friday and anticipated hearing back from them within the next week. They NEVER called, so I didn't worry about. Fast forward to October when I login to the app to make a payment, my vehicle which I was still driving had been dropped and they added the vehicle that I requested the quote on. I called them and they apologized stating that they would rectify the situation. Great! Time passes and the information is corrected in their system. Then in December I receive a notice of Cancellation from the DMV stating that my insurance company notified them that my insurance had lapsed. I was out of the country so didn't receive the notice until January! Not only had my insurance been reported as lapsed, at this point, my license had been flagged. I called SF and spoke with Ginger who said she work work to have this issue resolved, and that it would take some. During this time I would still login to the app to make any payments. I paid a bill of about $9 in January, then $49 dollars in February. Today I received a bill of $693 for Jan, Feb and March to be paid on March 12. I called the office and spoke with Katie, who then told me she would call back after speaking with the office manager (Ginger). I was informed of how the billing cycle works, there were some credits made to my account, etc. Which still doesn't make sense. Katie gave me payment options and was very helpful. The last update I received about my license was on Feb 6, that the flag was cleared on SF end but I now had to wait on the DMV. Today is 2/21 and there has been no additional updates. Katie advised that it takes 19 days to generate the bill. Why the bill was not generated correctly for Jan and Feb is beyond my understanding. 2 bills in February is great, compared to 3 bills for March. The accountability on this office has been horrible. No genuine care, and absolutely no compassion. I will be taking my business elsewhere! Katie was amazing!"

"Brittany is very attentive and knowledgeable. She had made my insurance shopping experience a breeze by explaining coverages and ensuring I have enough coverage for my needs."

"Kaity was professional, kind and helpful! She answered all my questions."

"Katie was a very friendly and helpful representative!"

"Brittany was amazing! I had multiple questions & she answered them with ease & patience! Very informative!"

"Candace was very helpful in answering all of my questions!"

"Candice is amazing and always so helpful when I call in. Excellent service indeed. Thank you. Tina"

"Brittany was super helpful with us assuming the existing flood insurance policy on a home we purchased."

"Britney was very curious and helpful and took care of all my needs. Britney always goes out of her way to make sure my needs are fulfilled."